Customer Service

Morica items may be purchased online with trusted electronic payment systems and packaging specially designed for each individual piece. We provide excellent warranty on the purchased item. Each Morica piece is covered by a 2-year warranty for conformity defects and the purchaser is always guaranteed the right of withdrawal according to the ‘money back guarantee’ (Legislative Decree No. 206 of 6/9/2005 Art. 64, 65, 66, 67, 68). Refer to the general terms and conditions for further information.

The availability of products varies depending on the type of item.

To make you find the perfect combination of colors and materials, Morica provides sample kits dedicated to each product.
On the product page, simply select “Request samples kit” to be automatically added to your cart. Each kit consists of the combination of materials specific to the selected product (wood, leather, metal).
You will receive the sample kit directly to your home paying only the shipping costs (10 euro for delivery in Italy, 15 euro for delivery in the rest of Europe).

A maximum of 3 sample kits can be add to each order.

For the payment of purchases you can use the following methods:

For further information, refer to the general terms and conditions of sale.

We guarantee a direct line to the manufacturer and our support centre will highlight the procedures that are required in the event of return or product exchange. Some general guidelines are outlined below:

1. a) In the event a Morica product is damaged during transportation please consult the general terms and conditions of sale.
2. b) In the event manufacturing defects are detected in the item:
   Morica will undertake to replace the material under warranty without the application of any further charges by following the procedure outlined below:
   • Specify any damage to the packaging in writing directly on the delivery note, which includes a rapid return form and an order identification code. In the event of clear damage to the Morica item, delivery may be rejected immediately.
   • – Within 10 days from the date of receipt of the item, our support centre at assistenza@moricadesign.itmust be notified, indicating the order number, the description of the defective item and details of the issue detected. Attached photos may help in resolving the claim more effectively. Morica’s support centre will reply within 72 hours with a return authorisation code and details of how the courier is to collect the goods or how the problem is to be resolved (e.g. spare parts or on-site support).
   • – All Morica products must be returned in their original packaging, which must be carefully sealed, indicating the assigned return number on the outside. Once the product has been received, Morica will credit the amount paid. Return costs are borne by Morica.
     For further information, refer to the general terms and conditions of sale.
3. c) In the event a customer wishes to withdraw within the ‘cooling-off period’:
   At Morica, the ‘money back guarantee’ provides a full refund if the product does not meet your expectations. The right of withdrawal allows the goods to be returned with a credit of the amount paid. The procedure for this type of return is as follows:
   • – No later than 14 days from receipt of the goods, a registered letter with proof of delivery must be sent to the address Brugnotto srl – via dell’Artigianato, 4 – 30020 Fossalta di Piave (VE) – Italy, indicating the order number, the invoice reference, the product purchased code and the quantity (particularly if withdrawal is partial), and bank details of the invoice holder to transfer the amount to be credited.
   • Notify our support centre at assistenza@moricadesign.it indicating the order number, the invoice reference, the product purchased code and the quantity (particularly if withdrawal is partial), in order to obtain the authorisation code for return of the goods.
   • All Morica products must be returned in their original packaging, which must be carefully sealed, indicating the assigned return number on the outside. Once the product has been received, Morica will credit the amount paid. Return costs are borne by the customer and not by Morica, and must be paid in advance.

   For further information, refer to the general terms and conditions of sale.

For light packages (up to 30 kg), a courier service will be activated. This method of transportation is activated for all small items of furniture that are to be delivered within the timeframe indicated on the order confirmation, throughout Italy and Europe. The service includes package tracking.

For heavy parcels (over 31 kg), a transportation service will be provided by a specialist haulier. This method includes an option for standard delivery, ‘relax’ delivery and ‘premium relax’ delivery. In all cases, delivery will be carried out using a returnable pallet and includes tracking.

• Standard delivery: the medium-/large-sized furniture item will be delivered at the entrance of the address indicated (street level delivery). The specialist haulier will notify the recipient a few days before delivery. Unpacking and/or assembly services are not provided.
• Relax delivery: the medium-/large-sized furniture item will be delivered by the staff in charge inside the building at the address indicated (delivery to the floor). This option includes specification of the delivery date and time directly with the specialist haulier. Unpacking and/or assembly services are not provided. Relax delivery in active in Italy only at the price of 75€.
• Premium relax delivery: the medium-/large-sized furniture item will be delivered by the staff in charge inside the building at the address indicated (delivery to the floor). The personnel in charge will also handle the unpacking and assembly of the products on site. This option includes specification of the delivery date and the time for the delivery of the order, which will take into account the time required for the Morica product to be assembled. Premium relax delivery in active in Italy only at the price of 150€.

IMPORTANT! For all types of delivery service it is mandatory to inform in advance whether the delivery address is difficult to reach (for example, rough roads, very narrow roads or difficult to access) and the presence of any restricted traffic zones (ZTL) or other obstacles which might make it difficult to deliver and/or assemble the product. For more information see the Logistics section.

If I order items with different delivery times, will they be delivered together? If items with different delivery times are ordered, the longest delivery time will be taken into account in a single cumulative order to be able to deliver the Morica items at the same time. If separate delivery of the items is required, separate orders will need to be placed.

The “Track your order” service allows the progress of your shipment to be tracked as and when you wish. You will find all the information regarding your order in one place, and you will be able to confirm the date and time of delivery.
Stages in our order tracking:

Delivery methods provided by Morica refer to roads that can be regularly traversed my motor vehicles. Roads that are poor or not easily traversed are excluded. It is the responsibility of the purchaser to ensure that access routes, doors, stairs and lifts to the home are viable and allow furniture items to transit at the time of delivery. In the event this is not the case, specific arrangements must be made by writing to assistenza@moricadesign.it.

All Morica products are made in Italy with high quality materials, carefully selected for their technical and aesthetic characteristics. In order to maintain the furnishing accessories unaltered over time, a few precautions are necessary to avoid damaging the finish of the materials. In addition to proper maintenance, regular and appropriate cleaning of furnishings is an important and decisive factor for extending their life.

In each product page, in the section “Product care” are listed the correct cleaning and maintenance of materials, also available in the document Care and maintenance of materials.

For more information or specific needs, please contact assistenza@moricadesign.it.